Our returns policy lasts 30 days from the date of purchase. As a result, please note that we cannot offer you a refund or exchange if 30 days have passed since your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging with an unbroken seal.
To complete your return, we also require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
First, check your bank account again if you haven't received a refund yet.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email here.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves so they could give to you later, we will send a refund to the gift giver and let him or her know about your return.
To return your product, you should mail your product to:
1901 Dalton Avenue
Midwest Distribution Center
Cincinnati Ohio 45214, United States
You will be responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it will take for your exchanged product to reach your destination will vary depending on the delivery address you've chosen.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Zikri Business Group LLC doesn't guarantee that we will receive your returned item.